I think you can with little tweaks in lib/RT/Action/Notify.pm::SetRecipients
You'll know your requesters:
my $requesters = $self->TicketObj->Requestors->MemberEmailAddresses
and you'll know your the transaction creator:
my $creator = $self->TransactionObj->CreatorObj->EmailAddress();
So all you need to do is find out if $creator is in $requesters ..
(can't remember how to do this but sure can't be hard)
So
if ($RT::NotifyActor)
will change to
if ($RT::NotifyActor && ($creator is not in $requesters) {
Good luck ;
Roy
LarsE wrote:
Hi,
BZ wrote:
I found that i can have this enabling NotifyActor. But when i enable
this feature, customers also receives their own replies. Is that
possible to have NotifyActor enabled without sending notifies to
customers. Basically Customer == Requestor.
I had the same question some time ago, and the answer was
"No, it is not possible".
ciao...
Lars
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