JJ,
Also, you can set up the notifications to initiate fr specific Queues
as well, instead of being global. That way, if you name a Queue-specific
scrip the same name as a global one, then the Queue-specific scrip
overrides and you can set that one up to use a special template, etc.
for that particular Queue, if you want.
Kenn
LBNL
Roy El-Hames wrote:
Hi JJ;
Well you 'll even be more in love with RT, because the whole (well most
of) idea of RT is sending emailing notifications when tickets
created/updated/ and anything else ..
You seem to be missing a big part (unless I misunderstood your request)?!
Look into scrips (Configuration -> Global -> Scrips) from the web
interface where you can set default or custom made conditions on when
emails are sent, and also set actions that can include whom should
receive emails etc
Regards;
Roy
JJ Asghar wrote:
Greetings,
First off i'm in love with RT. It's stream lined and consolidated
my IT staff like crazy. I couldn't think of anything better.
I do have a question though, is there a way for an email to be
sent out when a new ticket is created, updated, and/or put in my queue?
I looked around the WIKI and to no avail...
Thanks in advance!
-J
Best Regards,
JJ Asghar
Network Administrator
Free: (800) 729 3400
Direct: (512) 623 5619
Fax: (512) 339 9592
mailto: [EMAIL PROTECTED]
------------------------------------------------------------------------
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy
a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
