To all,
I was really pulling my hair on this one. Thanks for your help, Roy,
but once I got the code in, it still wasn't working. After playing with
the &^%$ thing thru a thousand variations, I finally found out why the
template failed. It wasn't the code. I had removed a blank line after
the initial Subject line and that's what nixed the whole thing.
Subject: Created Ticket: {$Ticket->Subject}
-----------------------------------------------------------------------------
When I put the blank line back in, all the code worked.
Subject: Created Ticket: {$Ticket->Subject}
-----------------------------------------------------------------------------
Now, did I miss some instruction somewhere? Where is this bit of
knowledge kept so that I could have found it? This really took up alot
of time and I can only assume that my beginner ignorance of some facet
of Perl of RT or something was the problem. Any comments???
Kenn
LBNL
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