Thanks for your example code, Stephen.
At 10:34 AM 3/14/2007, Stephen Turner wrote:
You need a bit more - there's nothing in that code that will restrict the
scrip to queue change transactions. This should do it:
{return $self->TransactionObj->Type eq "Set"
&& $self->TransactionObj->Field eq "Queue"
&& $self->TransactionObj->OldValue eq "nnn" ;}
nnn is the ID of the queue, rather than the name
Can you tell me how to translate a Queue name ("DMCA") into a Queue ID
number from within a scrip condition? I need to compare it to the OldValue
on a transaction. I know that the ID for this queue is 6, but I don't like
hard-coding buried linkage stuff into routines.
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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