Hi All,

I want to create tickets in a queue without generating an Autoreply. Or an error in my logs. But I don't want to modify the Global templates or scrips to do so.

How do I create an Autoreply template that behaves like the Global Blank template? The blank Autoreply template I created generates the following message in my error log "[error]: error: unexpected end of header". The Content field for my blank Autoreply template in the database is an empty blob, same as the Global Blank template. I even set the description the same "A blank template".

Thanks,
Gene



--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

Reply via email to