Hi All,
I want a scrip to use both a User Defined action and a template. My
understanding is that selecting User Defined for the action means that the
template won't get run. It would be nice to run my "prep" code to modify a
ticket, launch the template, then run my "cleanup" code. Is there a
command that I can put into my custom action that will launch either an
arbitrary template or the one that is in the Template field?
Thanks,
Gene
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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