I'm trying to use RT::Extension::BrandedQueues as I'm providing helpdesk services for companies comp1 and comp2 in the same building. I would like to mantain e-mails sent only to one address from both companies and filter based on sender:
If sender is [EMAIL PROTECTED] open ticket in general - comp1 queue If sender is [EMAIL PROTECTED] open ticket in general - comp2 queue Is the right thing to duplicate all queues such as - hw - comp1 - hw - comp2 - sw - comp1 - sw - comp2 - phone - comp1 - phone - comp2 Ecc. Assigning a tag of comp1 or comp2 respectively? Or am I misunderstanding at all the intended target for this extension? My main target would be to be able to track / separate / count the tickets and all what associated with what opened by guys in comp1 and in comp2. I would like to further generalize splitting the different departments..... Mainly for reports Thanks to anyone who will have time and patience to send at least some light to me or to suggest other extensions or inside features of rt itself for my targets, if I'm not considering them ;-) Gianluca
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
