I think I had to set my pre-existing user's passwords to *NO-PASSWORD* before their network credentials would work. I did it in psql instead of the web interface. Hope it helps.
Les -- Les Driggers ▪ Manager, Corporate IT T 662/236-8200 ▪ F 662/236-2037 ▪ [EMAIL PROTECTED] FNC Inc. ▪ 1214 Office Park Drive ▪ Oxford, MS 38655 www.fncinc.com > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf > Of Michael James > Sent: Friday, March 23, 2007 6:12 PM > To: RT Users <[email protected] > Subject: [rt-users] LDAP and user info > > Hi, I have an instance of RT 3.4.6 running nicely, thank you, > that serves as our internal Helpdesk. I use LDAP to > authenticate users, and I'm having a problem with some users. > I think these users were created before I got the LDAP mods installed. > > So, these users can't login to RT using their network > credentials. If I set a password for them, they can get in > fine. How do I tweak RT to make it authenticate these users > with LDAP instead? (Other users can login fine using their > network id / password.) > > Or, maybe I'm on the wrong track... Other suggestions also welcomed. > > Thanks, Mike > > > The information in this message may be proprietary and/or > confidential, and protected from disclosure. If the reader of > this message is not the intended recipient, or an employee or > agent responsible for delivering this message to the intended > recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly > prohibited. If you have received this communication in error, > please notify Stonebridge Bank immediately by replying to > this message and deleting it from your computer. > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial > support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > Confidentiality Notice: This message is for the sole use of the intended recipient(s). It may contain confidential or proprietary information and may be subject to the attorney-client privilege or other confidentiality protections. If this message was misdirected, neither FNC Holding Company, Inc. nor any of its subsidiaries waive any confidentiality, privilege, or trade secrets. If you are not a designated recipient, you may not review, print, copy, retransmit, disseminate, or otherwise use this message. If you have received this message in error, please notify the sender by reply e-mail and delete this message.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
