I just upgraded to 3.6.3 (so far no problems) and tried the "Reset to default" button in Prefs->RT at a glance, which does not change anything.
I was told that there should also be such a button below Conf->Global->Rt at a glance, but there it is non-existent. So situation unchanged, still waiting for any hint, whether an update or something to the db could repair it. Nico -telmich- Schottelius [Tue, Mar 27, 2007 at 11:09:12AM +0200]: > Hello dear list, > > I've the problem, that the tickets shown in > "XX newest unowned tickets" on the frontpage are not clickable anymore. > > Using RT 3.6.1 on freebsd/ports. > > What I did that it happened that way: > > - I logged in as superuser and wanted not to see the windows queue; > So I hit "edit" next to "XX newest unowned tickets", > followed to "Search - Unowned Tickets" and added > "AND Queue != 'windows'". I saved the search as > "[_1] newest unowned tickets" > > - After I recognized that this is a global change, I tried to revert it > by simply deleting the additional condition. The list was intact after > that, but nothing is clickable on the "unowned tickets" list since > then. > > - Also, if I click the link on the topic "XX newest unowned tickets" the > search result is again not clickable. > > - I tried to fix it through changing the display columns in the search, > but that did not work > > - Then I found and followed the description in > http://wiki.bestpractical.com/index.cgi?ChangeDefaultRTAtAGlance, > section "Problems". The result is: > > - other users now have a take button > - I don't have that > > - What I would like to have is simply the situation it was before doing > any change to the search. > > - Can I > a) restore the original search somehow? > b) reset my personal view, so that it is not different from others? > c) reset the "Display Columns" section in the search, so it is as > before? > > I though perhaps there is a 'reset' button, but did not locate it. > > Now I understand why most people do not recommend to work as > superuser... > > Thanks for any hint! > > Nico > > -- > Think about Free and Open Source Software (FOSS). > http://nico.schottelius.org/documentations/foss/the-term-foss/ > > PGP: BFE4 C736 ABE5 406F 8F42 F7CF B8BE F92A 9885 188C > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Think about Free and Open Source Software (FOSS). http://nico.schottelius.org/documentations/foss/the-term-foss/ PGP: BFE4 C736 ABE5 406F 8F42 F7CF B8BE F92A 9885 188C
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