Hi Everyone,
Does anyone know how to get the headers from Email created tickets ?
When any ticket is created by Emailing into RT we see a header nicely
presented at the start of the ticket, something like this.
Wed Mar 28 12:17:08 2007 sgolby - Ticket created
Subject: Test 204
Date: Wed, 28 Mar 2007 12:16:51 -0400
To: <[EMAIL PROTECTED]>
From: "Scott Golby" <[EMAIL PROTECTED]>
I need to extract the To: to use it with classifying the requests.
If I use {$Transaction->ContentObj->Headers} on a Plain Text email I get
the To: in the list of stuff recorded. If I do it on a HTML Email
(which is 99% of what we get) I get just 3 lines :-
Header : content-type: text/plain; charset="utf-8"
Content-Transfer-Encoding: quoted-printable
X-RT-Original-Encoding: us-ascii
The To: is obviously in there somewhere, almost every RT Ticket displays
it as most are created via Email here. So, how do I get it out at
Ticket Create time ?
Thanks,
Scott
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