Forget the error message....I was scrolling to the bottom when I should have just looked at the 3rd line down...I installed YAML and searches run clean now.
The Activity report formatting is pretty rough so I'm going to give RTx-Statistics a shot as Alan suggests. How do I remove RTx-Activity, though? Thanks all Steve -----Original Message----- From: Hersker, Steve Sent: Thursday, April 05, 2007 11:40 AM To: [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Unable to add the RT Activity Reports Extensions Thanks, Alan - I'll check out RTx-Statistics. Unfortunately, this morning I found that when I run a search, I get the errors below. At this point, can someone point me in the right direction as to how to best remove the RTx-Activity report extension altogether? Thanks!! Steve error: Error during compilation of /opt/rt3/share/html/Callbacks/ActivityReports/Search/Results.html/SearchActions: Can't locate YAML.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.6/i386-linux-thread-multi /usr/lib/perl5/5.8.6 . /etc/httpd) at /opt/rt3/share/html/Callbacks/ActivityReports/Search/Results.html/SearchActions line 3. Stack: [/opt/rt3/share/html/Callbacks/ActivityReports/Search/Results.html/SearchActions:3] [YAML.pm:3] [/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm:792] [/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm:422] [/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1092] [/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1023] [/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1202] [/opt/rt3/share/html/Elements/Callback:83] [/opt/rt3/local/html/Search/Results.html:93] [/opt/rt3/share/html/Search/Build.html:777] [/opt/rt3/share/html/autohandler:292] BEGIN failed--compilation aborted at /opt/rt3/share/html/Callbacks/ActivityReports/Search/Results.html/SearchActions line 3. Stack: [/opt/rt3/share/html/Callbacks/ActivityReports/Search/Results.html/SearchActions:3] [/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm:792] [/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm:422] [/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1092] [/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1023] [/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1202] [/opt/rt3/share/html/Elements/Callback:83] [/opt/rt3/local/html/Search/Results.html:93] [/opt/rt3/share/html/Search/Build.html:777] [/opt/rt3/share/html/autohandler:292] context: 1: <a href="<% $RT::WebPath %>/Reports/Activity/index.html?<% $QueryString %>">Generate reports</a> 2: <%init> 3: use YAML; 4: my %args = $m->caller_args(2); 5: 6: my $QueryString = $m->comp('/Elements/QueryString', query => $args{Query}); 7: </%init> ... code stack: /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm:426 /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1092 /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1023 /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1202 /opt/rt3/share/html/Elements/Callback:83 /opt/rt3/local/html/Search/Results.html:93 /opt/rt3/share/html/Search/Build.html:777 /opt/rt3/share/html/autohandler:292 raw error -----Original Message----- From: Alan Brault [mailto:[EMAIL PROTECTED] Sent: Thursday, April 05, 2007 8:19 AM To: Hersker, Steve Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Unable to add the RT Activity Reports Extensions Steve: I had the same problem with RT 3.6.3 and that particular extension. I would recommend you use RTx-Statistics instead as that is a far better extension and works like a charm with 3.6.3. You can download it at: http://wiki.bestpractical.com/index.cgi?RT3StatisticsPackage -- Regards, Alan Brault UNIX & Web Applications Developer Hardware and Tools Corp On Thu, 2007-04-05 at 00:44 -0400, Hersker, Steve wrote: > Hi all, > > > > I just upgraded from RT 3.6.1 to RT 3.6.3…everything went fine. While > combing through the wiki, I saw the Activity Reports Extension. I > downloaded the extension and installed using the steps below… > > > > Perl Makefile.PL > > Make install > > Cleared the mason cache > > Restarted apache > > Restarted my browser > > > > But, I don’t see the extensions anywhere…I’m “assuming” that the > Activity reports should be under the Tools / Reports menu, but it’s > not there. Am I looking in the wrong place or did I miss a step? > > > > Also, what’s the cleanest way to uninstall the extension at this > point? > > > > Thx! > > Steve > > > > I was able to install the Service Updates and Timeline extensions > without any problems and both are working fine. > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com