Thanks Torsten, Not sure what happened, but suddenly it began working...I must have had a Typo somewhere. Anyhow, now its working great. Thanks, Jeff Stark
________________________________ From: Ham MI-ID, Torsten Brumm [mailto:[EMAIL PROTECTED] Sent: Friday, April 06, 2007 8:14 PM To: Jeff Stark; [email protected] Subject: AW: [rt-users] Manually Creating Approvals Hji jeff, Have you checked inside the db what type the newly created ticket is? It must be of type 'approval' Then check the rights to your approval queue, has the guy who should approve enought rights there? Torsten -----Original Message----- From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> To: RT User List <[email protected]> Sent: Fri Apr 06 18:17:20 2007 Subject: [rt-users] Manually Creating Approvals Hi Our approval process that we need to put in place doesn't work all that well with the approval process as documented with templates. Our process requires me to copy all the data from the originating ticket then have the user populate one additional field in the approval ticket. I have been able to create the ticket, copy the data, update the dependencies for the ticket and display the ticket in the edit form. However, even if I assign $ARGS{'Type'} or $ARGS{'type'} to be "approval" it does not create the approval...rather that is, the ticket shows up in the "Change Management" Queue, but does not appear in the Approvals page as is the case when using the templates. Can someone please point me in the direction of how I would manually indicate that a ticket is to be an approval ticket? Thanks, Jeff Stark _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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