Glenn Sieb wrote:
If there's more information needed, please let me know..
To further the chances of finding what I did wrong..
Queue A is for Groups B & C (where B is for admins of said queue, and C
are for "helpers" or people who will be accessing said queue, working
tickets/etc.)
Global rights are as follows:
User Rights: "root" = "SuperUser"
(no other User Rights granted)
Group Rights: Everyone: CreateTicket ModifySelf
Privileged: AdminAllPersonalGroups AdminOwnPersonalGroups
CreateSavedSearch DelegateRights EditSavedSearches LoadSavedSearch
OwnTicket SeeGroup ShowSavedSearches Watch
Unprivileged: No rights granted.
Roles: No rights granted for any Roles.
User Defined Groups:
Group B: AdminAllPersonalGroups AdminCustomField AdminGroup
AdminGroupMembership AdminOwnPersonalGroups AdminQueue
AssignCustomFields CreateSavedSearch EditSavedSearches LoadSavedSearch
ModifyCustomField ModifyOwnMembership ModifyQueueWatchers ModifyScrips
ModifySelf ModifyTemplate ReplyToTicket SeeCustomField SeeGroup SeeQueue
ShowACL ShowConfigTab ShowOutgoingEmail ShowSavedSearches ShowScrips
ShowTemplate StealTicket TakeTicket
Group C: AdminAllPersonalGroups AdminOwnPersonalGroups CommentOnTicket
CreateSavedSearch CreateTicket DelegateRights EditSavedSearches
LoadSavedSearch ModifyCustomField SeeCustomField SeeGroup ShowACL
ShowOutgoingEmail ShowSavedSearches ShowScrips ShowTemplate StealTicket
TakeTicket Watch WatchAsAdminCc
Queue Rights for Queue A:
System Groups: No rights granted.
Roles: No rights granted.
Group A: AdminQueue AssignCustomFields DeleteTicket ModifyACL
ModifyQueueWatchers ModifyScrips ModifyTemplate WatchAsAdminCc
Group B: CommentOnTicket CreateTicket ModifyTicket OwnTicket
ReplyToTicket SeeQueue ShowACL ShowOutgoingEmail ShowScrips ShowTemplate
ShowTicket ShowTicketComments StealTicket TakeTicket Watch
All the different levels of rights have always thrown me for a bit of a
loop. Rights Matrix helps, but it's not going to point out exactly what
I fsck'd up here. :) Second (third/fourth) pairs of eyes are always welcome.
To refresh: The "Newest Unowned Tickets" list is visible, but none of
the tickets listed there are clickable. If, however, you go under "Quick
Search" they are.
Running RT 3.6.3, FreeBSD 4.11-Release, Apache 2.0.59, FastCGI...
Thanks again, in advance.. :)
Best,
--Glenn
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