Hello Glenn, you have to click the Edit button right of the newest unowned tickets box, then click on Search-Unowned Tickets and then got to Advanced. There you see the advanced serach panel and there you can compare it with the initial data and correct the search.
Chris -----Ursprüngliche Nachricht----- Von: Glenn Sieb [mailto:[EMAIL PROTECTED] Gesendet: Samstag, 14. April 2007 02:26 An: Loos, Christian Betreff: Re: [rt-users] Newest Unowned Ticket rights? Loos, Christian wrote: > Hello Glenn, > > i think you have changed the search for Newest Unowned Tickets. The > is a bug in rt, if you change the search by "Edit Search" the tickets > are no more clickable. Just look in /etc/initialdata for "Search - > Unowned Tickets" and compare it with your search by looking at the > "Advanced" search. Hi Chris! Here's what initialdata says: { Name => 'Search - Unowned Tickets', Description => '[_1] newest unowned tickets', # loc Content => # 'Take' #loc { Format => "'<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', '<a href=\"__WebPath__/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', QueueName, ExtendedStatus, CreatedRelative, '<A HREF=\"__WebPath__/Ticket/Display.html?Action=Take&id=__id__\">__loc(Take)__</a>/TITLE: ' ", Query => " Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open')", OrderBy => 'Created', Order => 'DESC' }, }, I don't see anything under Advanced (or even going into "Tickets, Advanced" under RT.. Sorry for being a doof on this--I love RT immensely, and when it works, it works so well.. but when it breaks.. ack! :) Thanks! Best, --Glenn _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
