Sorry for taking so long to reply to this, especially if someone else has already answered your question.
I haven't tried 3.6.3 yet, but I know that 3.6.1 did not have such a feature. If you're still looking for the ability to soft close tickets, let me know, and I'll work on packaging up the solution we came up with here. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stacy Gaddy Sent: Tuesday, March 27, 2007 17:53 To: [email protected] Subject: [rt-users] Soft Close I've seen some old posts in reference to a soft close feature. Does the concept of a soft close (closing a ticket in a specified status automatically after a specified amount of time passes) exist in RT 3.6.3? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
