Hi john, Have a look onto the quicksearch under elements tree, inside you will find hardcoded the status informatin. Extend this with yours will help.
T. -----Original Message----- From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> To: RT Users <[email protected]> Sent: Mon Apr 16 16:34:03 2007 Subject: [rt-users] Adding "open" statuses I added two more status entries that are considered to be open in my RT_SiteConfig.pm file, and they show up as valid and I can assign tickets to them. When opening a queue, it appears to only show new, open or stalled tickets and not the two additional ones I added. I would like to see tickets with the two new status entries as well. Any idea how to make it so? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
