Hello list, I tried to debug/solve this but had no luck. I'm trying to attach a 90k file to a ticket, and get a 27b file with the wrong encoding ([application/x-crossover-pdf 27b]) inside the ticket.
I've followed the instructions outlined on the wiki regarding attachments. Changed my.cnf and RT_SiteConfig.pm Google was not my friend on this one (searched encode error at end of this e-mail) +RT +"Encode::Guess failed" Attached is the info for my current setup. Thanks, ~ stevo ===================== Output of System Configuration ===================== Loaded perl modules Perl v5.8.8 under linux Apache2::Access v2.000003; Apache2::Connection v2.000003; Apache2::Const v2.000003; Apache2::Log v2.000003; Apache2::Module v2.000003; Apache2::RequestIO v2.000003; Apache2::RequestRec v2.000003; Apache2::RequestUtil v2.000003; Apache2::Response v2.000003; Apache2::ServerRec v2.000003; Apache2::ServerUtil v2.000003; Apache2::Status v4.00; Apache::DBI v1.06; Apache::Session v1.80; Apache::Session::File v1.54; Apache::Session::Generate::MD5 v2.1; Apache::Session::Lock::File v1.02; Apache::Session::Serialize::Storable v1.00; Apache::Session::Store::File v1.02; APR v0.009000; APR::Const v0.009000; APR::Pool v0.009000; APR::Status v0.009000; APR::Table v0.009000; AutoLoader v5.60; base v2.07; Benchmark v1.07; bytes v1.02; Cache::Simple::TimedExpiry v0.27; capitalization v0.03; Carp v1.04; CGI v3.27; CGI::Cookie v1.27; CGI::Util v1.5; Class::Container v0.12; Class::Data::Inheritable v0.06; Class::ReturnValue v0.53; Clone v0.22; constant v1.05; Cwd v3.24; Data::Dumper v2.121_08; Date::Format v2.22; Date::Parse v2.27; DBD::mysql v3.0008; DBI v1.53; DBIx::SearchBuilder v1.48; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; Devel::StackTrace v1.13; Devel::StackTraceFrame v0.6; Devel::Symdump v2.0604; Digest::base v1.00; Digest::MD5 v2.36; DynaLoader v1.05; Encode v2.12; Encode::Alias v2.04; Encode::Config v2.01; Encode::Encoding v2.02; Errno v1.0901; Exception::Class v1.23; Exception::Class::Base v1.2; Exporter v5.58; Exporter::Heavy v5.58; Fcntl v1.05; File::Basename v2.74; File::Glob v1.05; File::Path v1.08; File::Spec v3.24; File::Spec::Functions v1.3; File::Spec::Unix v1.5; File::Temp v0.17; FileHandle v2.01; HTML::Element v3.23; HTML::Entities v1.35; HTML::Formatter v2.04; HTML::FormatText v2.04; HTML::Mason v1.35; HTML::Mason::ApacheHandler v1.69; HTML::Mason::Exception v1.1; HTML::Mason::Exception::Abort v1.1; HTML::Mason::Exception::Compilation v1.1; HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1; HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline v1.1; HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax v1.1; HTML::Mason::Exception::System v1.1; HTML::Mason::Exception::TopLevelNotFound v1.1; HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43; HTML::Parser v3.55; HTML::Scrubber v0.08; HTML::Tagset v3.10; HTML::TreeBuilder v3.23; HTTP::Date v1.47; I18N::LangTags v0.35; integer v1.00; IO v1.22; IO::File v1.13; IO::Handle v1.25; IO::InnerFile v2.110; IO::Lines v2.110; IO::Scalar v2.110; IO::ScalarArray v2.110; IO::Seekable v1.1; IO::Wrap v2.110; IO::WrapTie v2.110; IPC::Open2 v1.02; IPC::Open3 v1.02; lib v0.5565; List::Util v1.19; Locale::Maketext v1.10; Locale::Maketext::Fuzzy v0.02; Locale::Maketext::Lexicon v0.62; Locale::Maketext::Lexicon::Gettext v0.15; Log::Dispatch v2.14; Log::Dispatch::Base v1.09; Log::Dispatch::Output v1.26; Log::Dispatch::Screen v1.17; Log::Dispatch::Syslog v1.18; Mail::Address v1.74; Mail::Field v1.74; Mail::Field::AddrList v1.74; Mail::Field::Date v1.74; Mail::Header v1.74; Mail::Internet v1.74; MIME::Base64 v3.07; MIME::Body v5.420; MIME::Decoder v5.420; MIME::Entity v5.420; MIME::Field::ContDisp v5.420; MIME::Field::ConTraEnc v5.420; MIME::Field::ContType v5.420; MIME::Field::ParamVal v5.420; MIME::Head v5.420; MIME::Parser v5.420; MIME::QuotedPrint v3.07; MIME::Tools v5.420; MIME::Words v5.420; mod_perl v2.000003; mod_perl2 v2.000003; ModPerl::Const v2.000003; ModPerl::Global v2.000003; ModPerl::Registry v1.99; ModPerl::RegistryCooker v1.99; ModPerl::Util v2.000003; Module::Versions::Report v1.02; overload v1.04; Params::Validate v0.86; POSIX v1.09; re v0.05; Regexp::Common v2.120; Regexp::Common::delimited v2.104; RT v3.6.3; RT::Interface::Email v2; Scalar::Util v1.19; SelectSaver v1.01; Socket v1.78; Storable v2.15; strict v1.03; Symbol v1.06; Sys::Syslog v0.18; Text::Autoformat v1.13; Text::Quoted v1.8; Text::Reform v1.11; Text::Tabs v2007.0711; Text::Template v1.44; Text::Wrapper v1.000; Time::HiRes v1.9; Time::JulianDay v2003.1125; Time::Local v1.13; Time::ParseDate v2006.0814; Time::Timezone v2006.0814; Time::Zone v2.22; UNIVERSAL v1.01; UNIVERSAL::require v0.11; URI v1.35; URI::Escape v3.28; URI::URL v5.03; URI::WithBase v2.19; utf8 v1.06; vars v1.01; warnings v1.05; warnings::register v1.01; XSLoader v0.06; RT Variables RT::AmbiguousDayInPast 1 RT::BasePath //var/www/localhost/rt-3.6.3 RT::BinPath //var/www/localhost/rt-3.6.3/bin RT::CORE_CONFIG_FILE //var/www/localhost/rt-3.6.3/etc/RT_Config.pm RT::CommentAddress RT_CommentAddressNotSet RT::CorrespondAddress RT_CorrespondAddressNotSet RT::DatabaseHost localhost RT::DatabaseName rt3 RT::DatabasePassword Password not printed RT::DatabaseRTHost localhost RT::DatabaseType mysql RT::DatabaseUser someuser RT::DateDayBeforeMonth 1 RT::DefaultSearchResultFormat '<B><A HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>' RT::DefaultSummaryRows 10 RT::EmailOutputEncoding utf-8 RT::EtcPath //var/www/localhost/rt-3.6.3/etc RT::FriendlyFromLineFormat "%s via RT" <%s> RT::FriendlyToLineFormat "%s of host.example.com Ticket #%s":; RT::LocalEtcPath //var/www/localhost/rt-3.6.3/local/etc RT::LocalLexiconPath //var/www/localhost/rt-3.6.3/local/po RT::LocalPath //var/www/localhost/rt-3.6.3/local RT::LogDir //var/www/localhost/rt-3.6.3/var/log RT::LogToFileNamed rt.log RT::LogToScreen error RT::LogToSyslog debug RT::LogoURL /NoAuth/images/bplogo.gif RT::LoopsToRTOwner 1 RT::MailCommand sendmailpipe RT::MasonComponentRoot //var/www/localhost/htdocs/rt RT::MasonDataDir //var/www/localhost/rt-3.6.3/var/mason_data RT::MasonLocalComponentRoot //var/www/localhost/rt-3.6.3/local/html RT::MasonSessionDir //var/www/localhost/rt-3.6.3/var/session_data RT::MaxAttachmentSize 10000000 RT::MaxInlineBody 13456 RT::MessageBoxWidth 72 RT::MessageBoxWrap HARD RT::MinimumPasswordLength 5 RT::OldestTransactionsFirst 1 RT::Organization host.example.com RT::OwnerEmail root RT::RTAddressRegexp [EMAIL PROTECTED] RT::RecordOutgoingEmail 1 RT::RedistributeAutoGeneratedMessages privileged RT::SITE_CONFIG_FILE //var/www/localhost/rt-3.6.3/etc/RT_SiteConfig.pm RT::SendmailArguments -oi -t RT::SendmailBounceArguments -f "<>" RT::SendmailPath /usr/sbin/sendmail RT::ShowTransactionImages 1 RT::StrictLinkACL 1 RT::Timezone US/Pacific RT::UseFriendlyFromLine 1 RT::VERSION 3.6.3 RT::VarPath //var/www/localhost/rt-3.6.3/var RT::WebBaseURL http://rt.local:8082 RT::WebDefaultStylesheet 3.5-default RT::WebFlushDbCacheEveryRequest 1 RT::WebImagesURL /NoAuth/images/ RT::WebPort 8082 RT::WebSessionClass Apache::Session::File RT::WebURL http://rt.local:8082/ RT::rtname host.example.com Perl configuration Summary of my perl5 (revision 5 version 8 subversion 8) configuration: Platform: osname=linux, osvers=2.6.16-gentoo-r1, archname=i686-linux uname='linux host 2.6.16-gentoo-r1 #1 smp wed may 31 07:35:01 pdt 2006 i686 intel(r) pentium(r) 4 cpu 3.40ghz gnulinux ' config_args='-des -Darchname=i686-linux -Dcccdlflags=-fPIC -Dccdlflags=-rdynamic -Dcc=i686-pc-linux-gnu-gcc -Dprefix=/usr -Dvendorprefix=/usr -Dsiteprefix=/usr -Dlocincpth= -Doptimize=-O2 -march=pentium4 -fomit-frame-pointer -Duselargefiles -Dd_semctl_semun -Dscriptdir=/usr/bin -Dman1dir=/usr/share/man/man1 -Dman3dir=/usr/share/man/man3 -Dinstallman1dir=/usr/share/man/man1 -Dinstallman3dir=/usr/share/man/man3 -Dman1ext=1 -Dman3ext=3pm -Dinc_version_list=5.8. ===================== Log Entries, no errors in mysql.log, no logs in rt/var/logs ===================== Apr 18 06:47:54 host RT: Encode::Guess failed: ; fallback to iso-8859-1 (//var/www/localhost/rt-3.6.3/lib/RT/I18N.pm:414) Apr 18 06:47:54 host RT: Encode::Guess failed: ; fallback to iso-8859-1 (//var/www/localhost/rt-3.6.3/lib/RT/I18N.pm:414) Apr 18 06:47:55 host RT: <[EMAIL PROTECTED]> #15/147 - Scrip 3 (//var/www/localhost/rt-3.6.3/lib/RT/Action/SendEmail.pm:243) Apr 18 06:47:55 host RT: <[EMAIL PROTECTED]> sent To: [EMAIL PROTECTED] (//var/www/localhost/rt-3.6.3/lib/RT/Action/SendEmail.pm:274) Apr 18 06:47:55 host RT: <[EMAIL PROTECTED]> #15/147 - Scrip 4 (//var/www/localhost/rt-3.6.3/lib/RT/Action/SendEmail.pm:243) Apr 18 06:47:55 host RT: <[EMAIL PROTECTED]> No recipients found. Not sending. (//var/www/localhost/rt-3.6.3/lib/RT/Action/SendEmail.pm:255) Apr 18 06:47:55 host RT: Ticket 15 created in queue 'General' by steven (//var/www/localhost/rt-3.6.3/lib/RT/Ticket_Overlay.pm:754) ----- End forwarded message ----- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
