On Thu, Apr 19, 2007 at 10:53:47AM -0600, Ole Craig wrote:
> Yep, that's on my "RT annoyances" list too. No easy way to work around
> in the present product except to add the second email address to the
> ticket, in which case the person associated with those addresses will
> get 2 copies of RT correspondence, one to each address. This is
> sub-optimal.
One option would be to use the RT::Extension::MergeUsers plugin to let
you merge the users.
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