Hi All,
A little OT, but also related to RT. I'm getting an unexpected result
using Business::Hours to compute a due date in an RT ticket (I lifted the
example from the wiki). Since a real week is 5 business days and each
business day is 8.5 hours, 1 business week should be exactly 42.5 business
hours. Doing the math using real days sets the due date for a ticket
created on Friday and due in 5 days to next Wednesday, but using business
days (Sat/Sun are not business days), it should be 2 days later, next
Friday. I'd appreciate it if anyone familiar with this module would take a
quick look at my code and point out what I'm doing wrong.
Here is the code (with some debug logs) from my scrip:
### Set due date so that it accounts for business days
use Business::Hours;
my $duedate = RT::Date->new($RT::SystemUser);
my $daysuntildue = 5;
my $secondsuntildue = $daysuntildue * 8.5 * 60 * 60;
$RT::Logger->debug("$MyName: daysuntildue: $daysuntildue, seconds:
$secondsuntildue");
my $hours = Business::Hours->new();
$hours->business_hours(
{ 0 => { Name => 'Sunday', Start => undef, End => undef },
1 => { Name => 'Monday', Start => '08:00', End => '16:30' },
2 => { Name => 'Tuesday', Start => '08:00', End => '16:30' },
3 => { Name => 'Wednesday', Start => '08:00', End => '16:30' },
4 => { Name => 'Thursday', Start => '08:00', End => '16:30' },
5 => { Name => 'Friday', Start => '08:00', End => '16:30' },
6 => { Name => 'Saturday', Start => undef, End => undef }
} );
my $curtime = time;
my $bus_hours_duetime = $hours->add_seconds ($curtime, $secondsuntildue);
$RT::Logger->debug("$MyName: curtime: $curtime, bus_hours_duetime:
$bus_hours_duetime");
The debug log entries for this scrip show that $bus_hours_duetime is
-1. The docs at cpan seem to indicate that this means there are no
business hours within 30 days of $curtime. If so, I must have messed up
setting my business hours, but I can't see where.
[Fri Apr 20 18:32:46 2007] [debug]: Scrip DNS:35:Commit (New Ticket):
daysuntildue: 5, seconds: 153000 ((eval 327):30)
[Fri Apr 20 18:32:46 2007] [debug]: Scrip DNS:35:Commit (New Ticket):
curtime: 1177093966, bus_hours_duetime: -1 ((eval 327):43)
Thanks,
Gene
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
