Thanks everybody for helping me on this issue!
I was finally able to solve my problem on scrips and custom fields values.
As few people had suggested, I just had to enable the batch transaction
stage in the RT_SiteConfig.pm, setting stage "TransactionBatch" for that
one scrip that updates the CF, restart httpd, and magically everything
worked well!
Now I can see that all other transactions are executed and committed
before, and then the batch transaction starts and completes successfully.
You just have to re-display the page to see the changes.
I agree with that the problem may be generated by the webui that runs an
extra transaction and the CF update gets undone.
Anyway, that was a great input, thanks again!
- Silvana
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