Hi all!
I've found this old email stating a solution from my problem:
http://lists.fsck.com/pipermail/rt-users/2004-October/026238.html
Applying this patch to EmailParser.pm and Email.pm older versions of
RT are capable of recognizing old names of rtname.
You have to apply a little code on the procedure ParseTicketId of both
files, restart Web Server, "et voilá!"
Here's the patch:
*** ./lib/RT/EmailParser.pm~ 2004-06-15 02:08:15.000000000 +0200
--- ./lib/RT/EmailParser.pm 2004-08-23 18:58:47.000000000 +0200
***************
*** 332,337 ****
--- 332,342 ----
$RT::Logger->debug("Found a ticket ID. It's $id");
return ($id);
}
+ elsif ($Subject =~ s/\[OldName \#(\d+)\]//i) {
+ my $id = $1;
+ $RT::Logger->debug("Found an old (OldName) ticket ID. It's $id");
+ return ($id);
+ }
else {
return (undef);
}
I hope that this will help. Later this afternoon (GMT+0) I will
document this on the wiki.
The best regards.
Pedro Machado Santa
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