On 4/30/07, Steve Finkelstein <[EMAIL PROTECTED]> wrote:
Just to confirm, I have a group for this particular queue that the
requester is indeed a member of in adminCc. So it seems our issue roots
from similar behavior.
yeah and I have seen a scrip somewhere that not to send double
notification if requester is AdminCc. But for us, it happens really
rare so not bothering to take action regarding it :-)
Nadeem
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