The default scrips are there for the queue I am using. The global scrips are also there.
Joe, what code do you want me to post? I have traced all the logs but no specific error is there (\var\log\messages). is there and way to see more detailed debugging messages? On 4/30/07, Stephen Turner <[EMAIL PROTECTED]> wrote:
At Friday 4/27/2007 05:01 PM, Mustafa Badawi wrote: >I have a running installation of RT. I have a problem with reopening >resolved tickets by replying to the email sent when the ticket is >resolved. the ticket is updated with the reply email but the status >remains "resolved". where might the problem be and how can I troubleshoot it? > >Thanks >Mustafa Badawi Mustafa, I think the behavior you want is controlled by a global scrip: On Correspond Open Tickets with template Blank Can you check to see if you have that global scrip defined? Steve
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