3. Queues
3a. Let me define queue-wide variables that I can access in any template
or scrip. For instance, if my "UhOhBigProblems" address is
[...]
4. Custom Fields
4a. Allow me to have custom fields that are hidden in the ticket. I would
use these for process flow-control or just to store info that no one really
If I understand your needs, for those 2 you can perhaps use RT::Attribute.
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