One thing I saw mentioned was Mandatory field support - we implemented a pretty robust Mandatory field system in RT here with a separate checkbox so that validation and Mandatory are separate. Also pushed all the code into the core API so it works via REST, email and GUI. This has been submitted as patches against 3.6.3.
Another thing is the ability to display (and sort by) the RealName of users everywhere instead of the Name field. This is crucial in (silly) places where the policy is to have completely numeric usernames (like AD/LDAP authentication where corporate policy is employee IDs as usernames ...). RT is really crippled if you can't tell easily by looking, who did what. I have patches to put in two flags to decide which to display, against 3.6.3. Jesse mentioned that this might already be in 3.7 but I installed 3.7.1 and there doesn't seem to be anything in there like this. PK _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
