Thanks Gene
Is there any documentation on what's possible or am I going to have
to figure this out from code?
The TicketSQL page on the wiki doesn't seem to contain much.....
Cheers,
Justin
------------------------------------------------------
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 1 May 2007, at 16:35, Gene LeDuc wrote:
Hi Justin,
I'm pretty sure that Requestor is a group rather than an individual
(a ticket can have multiple requestors, but only a single owner).
You might see if there are any functions that check for group
membership in TicketSQL.
Gene
At 06:35 AM 5/1/2007, Justin Hayes wrote:
Hi,
The customers I support (the Requestors) will be using the At A
Glance screen rather than SelfService. I would like to create a
saved search that will display tickets requested by the currently
logged in user.
I know you can do Owner = '__CurrentUser__' in a search, but is
there an equivalent for Requestor?
I've tried Requestor = '__CurrentUser__', Requestor.id,
Requestor.Name, Requestor.RealName etc etc but none seem to work.
Can't see anything about this on the Wiki so thought I'd ask here.
Thanks in advance for any help!
------------------------------------------------------
Justin Hayes
Support Manager
[EMAIL PROTECTED]
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Gene LeDuc, GSEC
Security Analyst
San Diego State University
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