Richard Solid wrote: > Hello, > > I need to configure my RT server to receive the emails but from another > mail server. > > RT ticket gets created within the RT Interface -> RT server sends email > with new created ticket to users via its local sendmail -> Users receive > email with ticket number and the reply address -> A user replies back to > the reply address which is hosted on a different mail server -> Mail > server receives the email and forwards email to the RT server which is > running sendmail -> RT receives the reply and post the reply in the > ticket and sends the reply information to the users via email > > RT Server Name and Outgoing Mail Server: rt.domain.tld 10.0.0.5 > <http://10.0.0.5> > > Incoming Mail server which forwards email to the RT MTA: > mail.domain.tld 192.168.0.5 <http://192.168.0.5> > > Any inputs? > > Thanks.
You need to configure your receiving mail server with virtual support or relaying maps -- depending on your MTA.. is. rt.example.com. IN MX 10 mailgw.example.com mailgw.example.com virtualhost rt.expample.com <ip of rt server> For outbound mail simply set a smarthost in your Rt server's sendmail.cf file -- make sure the smarthost allows relaying from the Rt server. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
