On Wed, 02 May 2007 13:34:47 -0500 "Carlos Ramon Lopez Midence" <[EMAIL PROTECTED]> wrote:
> - The one thing that we have come across that we don't seem to find a > way to do it, it is searching in custom fields for ticket > transactions, specifically in resolving a ticket. We use these custom > fields to describe any issues that we may have had while resolving > the tickets and we also had labor to them. So having these custom > fields built into the query builder would be great. > Have you added the specific Queue to the search box first? You must first sent the Queue to equal XXXXX then press the "add" button. When the page refreshes you will see the custom fields that go with that Queue. -- http://gentgeen.homelinux.org ############################################################# Associate yourself with men of good quality if you esteem your own reputation; for 'tis better to be alone then in bad company. - George Washington, Rules of Civility _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
