Gary Oberbrunner wrote in Article <[EMAIL PROTECTED]> posted to gmane.comp.bug-tracking.request-tracker.user:
> One more thing to add to my questions... hope you folks don't mind. > > I'd like my people here to be able to reply to a ticket from their own > email instead of the web interface sometimes, and cc RT so it goes into > the record > of the ticket. If they do that, should they just cc support-rt-comment > instead of support-rt, to prevent RT from forwarding that email to the > requestor and others? yes. -- Paul Johnson Email and IM (XMPP & Google Talk): [EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
