Hi, I am trying to filter email sent to rt due to out of office autoreplies.
*I have an aliases set up in /etc/aliases as:* IT.Help: "|/usr/bin/procmail -m /usr/local/etc/procmail/rt.rc" My rt.rc file has permissions 644 *My rt.rc files looks like:* PATH=/usr/local/bin:/bin:/usr/bin LOGFILE=/var/log/procmail.log #procmailrc recipe for dropping mail matching a string anywhere in the header :0 h * auto-replied (zimbra; vacation) /dev/null #end of recipe :0w | /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com/ --queue IT.Help -- action correspond *The error message I receive when sending email to [EMAIL PROTECTED]<[EMAIL PROTECTED]> * is:* ----- The following addresses had permanent fatal errors ----- "|/usr/bin/procmail -m /usr/local/etc/procmail/rt.rc" (reason: Can't create output) (expanded from: < [EMAIL PROTECTED]>) ----- Transcript of session follows ----- procmail: Couldn't read "/usr/local/etc/procmail/rt.rc" 550 5.0.0 "|/usr/bin/procmail -m /usr/local/etc/procmail/rt.rc"... Can't create output I am not sure which user procmail is trying to run rt.rc as, but I have a feeling that my error message is related to who the user is that is running rt.rc. Any ideas are appreciated!
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