At Friday 5/4/2007 05:23 AM, Paul Johnson wrote:
>>> > In the scrip Actions, what does "Notify ... as Comment" mean?
>>
>> No email is generated, it adds a comment to the ticket.
>
> OK, that's confusing (at least to me)! What's the point then of
> differentiating between (say) Notify AdminCcs as Comment, and Notify
> Requestors as Comment? Nobody actually gets notified at all really. In
> fact, isn't this a noop:
> On Comment Notify AdminCcs as Comment with template Admin Comment
> since the comment was already created?
This is not a no-op. This functionality is included since there's often
things a support department needs to discuss and document about a ticket
that is, for whatever reason, not for requester consumption.
--
Paul,
The way you originally (and incorrectly) explained it, it is a no-op
(a notify action that doesn't generate email?). See my explanation
yesterday under the digest subject heading for what 'as comment' means.
Steve
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
