To all,
I have created the following scrip/conditions:
Condition: User Defined
Action: Notify AdminCc's, Cc's, Requestors
Template: Reviewed (new template created as well)
Custom Condition:
# condition execution on ticket status and Custom Field value
return ($self->TicketObj->Status eq "new" &&
$self->Ticket->FirstCustomFieldValue('Approval-Status')
eq "Reviewing Request");
return 0;
Custom Action Preparation Code: none
Custom Action Cleanup code:
# set new status for work-status
my $cf_obj;
my $cf_name;
my $cf_value;
$cf_obj = RT::CustomField->new($RT::SystemUser);
$cf_name = "Work-Status";
$cf_value = "Pending Decision";
$RT::Logger->debug( $self . " cf_value = ". $cf_value . "\n" );
$cf_obj->LoadByName( Name => $cf_name );
$RT::Logger->debug( "Loaded \$cf_obj->Name = ". $cf_obj->Name()
."\n" );
$cf_obj->AddValueForObject( Object=>$self->TicketObj,
Content=>$cf_value, );
# set new status for ticket
$RT::Logger->debug( $self->TicketObj->SetStatus("pending rv");
I have also added the new ticket status value in my RT Configuration.
My problem is 1; I get a template sent out that I did not ask for (I
get new owner like for an owner change).
2; the ticket status doesn't get changed.
Any ideas? Thanks.
Kenn
LBNL
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
