Howdy, Still trying to feel my way around RT, and couldn't find a definitive answer in any of the docs/wiki...what I aim to do is enforce some consistency in customer names used in the Subject lines of tickets...I figure this should make things like reporting chronic issues/customers with endless problems rather simply if they're all listed the same rather than the multiple abbreviations that get used.
I've written a quick and nasty 5-liner in Perl that queries a MySQL table on a different box, and returns a complete list of customer names. Assuming that these names will live in a drop-down custom field that allows multi-selects, how would I kick off this script and feed the results in to that drop-down? I'm trying very, very hard to not sledge this directly in to the RT code itself, but to bolt it in based on the current frame-work so that future ugprades won't be as much a trainwreck as our last one was (due to lots of customization inside RT itself). Any clues or steers in the right direction would be appreciated :) Thanks! -- -- One way or another, everyone stops bleeding.
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