Yes, and that didn't fix it.. I figured it out though --I had RT_Ticket instead of RT__Ticket works perfectly now. Thanks.
________________________________ From: Ham MI-ID, Torsten Brumm [mailto:[EMAIL PROTECTED] Sent: Thursday, May 10, 2007 1:13 PM To: Dayton Jones; [email protected] Subject: AW: [rt-users] ShowStatusInColor in RT3.6.3? I use the same from the wiki and it works perfect. Have you cleaned the mason cache and restarted apache? -----Original Message----- From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> To: [email protected] <[email protected]> Sent: Thu May 10 20:15:35 2007 Subject: [rt-users] ShowStatusInColor in RT3.6.3? I'm trying to setup the color status as described in the wiki (http://wiki.bestpractical.com/index.cgi?ShowStatusInColor) in RT3.6.3 without any luck. I create <RTInstallationDir>/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket /ColumnMap and put the contents from the wiki into ColumnMap. When I load RT, instead of displaying the status in color, everything looks the same as before I put the ColumnMap file in place. No errors show in my logs. What do I need to do in order to get the status color code to work in this version? Dayton Jones Senior Network Engineer Proofpoint, Inc. [EMAIL PROTECTED]
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
