Has anyone else noticed that you can't roll up the MySupportQueues (the one that displays 'Queues I'm an AdminCc for') in RT 3.6.3 ? When you place that widget on the 'RT At a Glance' page and click the little 'X' to roll it up - it just makes a clicking sound and stays open... Is there a quick fix for that? Also, if anyone has installed the Timeline extension ( <http://simile.mit.edu/timeline/> http://simile.mit.edu/timeline <http://simile.mit.edu/timeline/> /), i just noticed that the Timeline tab actually replaces the Bulk Update tab. Is there a way to avoid that and just have both? I've not been able to find the Tabs file for the Ticket menu... Yesterday i've installed a second RT instance for DEV, to play around with and try stuff before i promote it to the stable instance. The database for this DEV instance went into the same MySQL instance. So i now have TWO databases running in there: rt3 and rt3_dev. While installing the second RT instance - it was complaining about the DB being inaccessible (i'm guessing because of the 'root' pasword that was setup by me last time i installed RT). I'm not entirely sure what i did, but at some point the DB initialize for the second instance finally went through. When i bounced the apache instance though - i wasn't able to access the first, good RT instance anymore... I had to change the RTDBUser and RTDBPassword in the SiteConfig for the first instance to get it to work again...weird...
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