I've stepped through this with the debugger and have found that the $dept variable isn't being populated. I've also double checked that the custom field has a value for each privileged user within RT so I know it shouldn't be blank all the time. I've also changed the '==' to 'eq' like it should be.
Any thoughts? Mathew Keep up with me and what I'm up to: http://theillien.blogspot.com Gene LeDuc wrote: > I'm not a guru, but the scrip logic looks right to me. If it's not > working, try replacing your $dept "==" equality checks with "eq" for > strings. > > At 01:54 AM 5/10/2007, Mathew Snyder wrote: >> I'm trying to figure out how to get the value of a custom field for a >> user. My >> script goes through transactions and adds time up for each privileged >> user, >> creates a HoHoH, manipulates the data and enters it into a file. The >> file is >> then emailed to a few people. However, I would like to be able to add >> each user >> to one of two hashes based on a user custom field, populate two files >> based on >> the hashes and then email each to the appropriate person. >> >> I don't know how to go about getting the custom field value for a >> creator of a >> transaction, though. I'm guessing I would have load the user object >> of the >> creator and then use FirstCustomFieldValue on it, using the result of >> that to >> determine which hash to place the user in. >> >> Is this what it should look like? >> <snip> >> my $transactions = $ticket->Transactions; >> while (my $transaction = $transactions->Next) { >> next unless ($transaction->TimeTaken); >> next unless $creator->Privileged; >> my $creator = $transaction->CreatorObj; >> my $user = new RT::User(RT::SystemUser); >> $user->Load('$creator'); >> my $dept = $user->FirstCustomFieldValue('Department'); >> if ($dept == 'Engineering') { >> $eng{$env}{$creator->Name} += >> $transaction->TimeTaken; >> }elsif ($dept == 'Operations') { >> $ops{$env}{$creator->Name} += >> $transaction->TimeTaken; >> }else{ >> next; >> } >> } >> </snip> >> >> -- >> Keep up with me and what I'm up to: http://theillien.blogspot.com >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
