On Mon, 2007-05-14 at 18:00 +0200, Teresa Carcelén Fernández wrote: > Can anyone tell me some examples where RT can be applied for ? > > 1. project management
We use RT extensively for project management. Parent/child and dependency functionality makes this very nice. Also, when using extensions like TimeLine, you can make snazzy Ganttesque charts. > 2. help desk, Our Helpdesk has migrated to use RT exclusively for trouble tickets, and escalation of issues outside of the Helpdesk. > 3. NOC ticketing. Basically, this is what it is made for. I don't think RT was "made for" this, but in concert with AssetTracker works very good for NOC incident management. > 4. CRM and CRM = Customer Relationship Management? If so, when combined with something like RT-Billing (*cough* <shameless plug> to be released soon </plug>) makes automation of quotes/estimates and billing trivial. RT's intrinsic ability to track items based on requestor makes it very easy to figure out who your noisy customers are as well.... :) > software development We have custom fields in development queues for things like "Revision Version" and "Code Status", and tie this in with SVN (Subversion) to allow for very fluid tracking of development items. You'd need to put in some custom legwork to make this really snap, but it works well once it's fleshed out. -- Matthew Keller Information Security Officer & Network Administrator Computing & Technology Services State University of New York @ Potsdam Potsdam, NY, USA http://mattwork.potsdam.edu/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
