Ham MI-ID, Torsten Brumm wrote in Article <[EMAIL PROTECTED]> posted to gmane.comp.bug-tracking.request-tracker.user:
> is it possible to remove a ticketnumber from a outgoing mail? I believe doing so would reduce the number of replies getting assigned to the correct ticket, since having the ticket number already in the subject when replying means the user doesn't have to do anything to the subject to make it assign to the correct ticket. -- Paul Johnson Email and IM (XMPP & Google Talk): [EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
