Hi Gene,
There probably is a better way... But heres the way that one of my
guys solved it many moons ago in a previous version. I'm not sure if its
the right way, if this even exists in the version you run, etc.
In the config.pm there is a section called :
LookupExternalUserInfo
At the time it allowed you to sync incoming users with an
external data source.
We put the following into it :
sub LookupExternalUserInfo {
my ($EmailAddress, $RealName) = @_;
my $FoundInExternalDatabase = undef;
my %params;
#Name is the RT username you want to use for this user.
$params{'Name'} = $EmailAddress;
$params{'EmailAddress'} = $EmailAddress;
$params{'RealName'} = $RealName;
$RT::Logger->debug("LookupExternalUserInfo: Entered with:\n",
"\tName = $params{'Name'}\n",
lAddress = $params{'EmailAddress'}\n",
"\tRealName = $params{'RealName'}\n",
"\tFound = $FoundInExternalDatabase\n");
# See RT's contributed code for examples.
# http://www.fsck.com/pub/rt/contrib/
$findkey= lc($EmailAddress);
tie (%fdbi,'NDBM_File',"/usr/local/rt2/etc/keyedfile",O_RDWR,0777) or die $!;
if ($fdbi{$findkey}) {
$params{'Orig'} = "$EmailAddress";
chomp($params{'Orig'});
($params{'Name'},$params{'EmailAddress'})=split(/\|/,$fdbi{$findkey});
chomp($params{'Name'});
$params{'RealName'} = "$params{'Name'}";
chomp($params{'RealName'});
chomp($params{'EmailAddress'});
$FoundInExternalDatabase = 1;
}else {
$FoundInExternalDatabase = undef;
}
untie %fdbi;
$RT::Logger->debug("LookupExternalUserInfo: Leaving local file ",
"examination with:\n",
"\tName = \"$params{'Name'}\"\n",
"\tEmailAddress = $params{'EmailAddress'}\n",
"\tRealName = $params{'RealName'}\n",
"\tOrig = $params{'Orig'}\n",
"\tFound = $FoundInExternalDatabase\n");
return ($FoundInExternalDatabase, %params);
}
We then created a file formatted like :
#Format is ALTERNATE_EMAIL_ADDRESS:RT_LOGIN_ID|PRIMARY_EMAIL_ADDRESS
#Cust1
[EMAIL PROTECTED]:cust1|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust1|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust1|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust1|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust1|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust1|[EMAIL PROTECTED]
#Cust2
[EMAIL PROTECTED]:cust2|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust2|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust2|[EMAIL PROTECTED]
#Cust3
[EMAIL PROTECTED]:cust3|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust3|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust3|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust3|[EMAIL PROTECTED]
[EMAIL PROTECTED]:cust3|[EMAIL PROTECTED]
And then loaded them into the file like :
#!/usr/local/bin/perl
use Fcntl;
use NDBM_File;
$flatfile="user.data";
tie (%fdbi,'NDBM_File',"keyedfile",O_CREAT|O_RDWR,0777) or die $!;
open(IN,"$flatfile");
while (<IN>) {
if($_ =~ /^\#/) {
next;
}
if($_ =~ /^\s+/) {
next;
}
($key,$data)=split(/\:/,$_);
$fdbi{$key}=$data;
}
close (IN);
untie %fdbi;
close(IN);
There was also some rt-mailgate, lib/RT/Action/Notify.pm
lib/RT/Interface/Email.pm changes needed, nothing big. Email me
directly for those.
Like I said, maybe with the newer version this is
obsolete.
Tuc
>
> Hi All,
>
> I think I saw this issue brought up in the list or on the wiki a couple (or
> few) months ago, but I haven't been able to find the posts. One of my
> users is using an address (not seen before by RT) other than his
> "requestor" address to reply to tickets, and his reply is going to the bit
> bucker rather than being added to the ticket because RT won't create a new
> acct for him. Since this user will be a pretty regular ticket creator, I'd
> like to associate both e-mail addresses to the same acct. I'd appreciate
> it if someone could point me to where this was already discussed.
>
> Thanks,
> Gene
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