I've set up the ExtractCustomFieldValue on our server and have, as far as I know, configured the template and scrip as necessary. However, it isn't working. Actually, I have two for two different CFs.
This are my templates: Environment|"Body"|CUSTOMER ENVIRONMENT\s+\[(\w+)\] and Severity|"Body"|SEVERITY\s+\[([1-4]\s+\-\s+.*)\] I've tested both regexes using an online tester and got the results I was looking for. However, when I create a ticket with the appropriate lines within it, nothing gets populated. My scrips look like this: Condition: On Create Action: Extract Custom Field Values Global template: ExtractEnvironment (the above template) Stage: TransactionCreate I don't have any User Defined conditions or actions except the Custom action preparation code which is simply "return 1;". The scrip for the Severity field is identical except for using the different template. Anyone have an idea as to what I'm doing wrong? Mathew -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
