I have set up an approval system similar to what is found on the wiki ( http://wiki.bestpractical.com/index.cgi?ApprovalCreation )
My two queues are "TimeOff" and TimeOff-Approval" a staff member opens a ticket in "TimeOff" and that creates the two tickets in "TimeOff-Approval" that the Supervisor and HR need to sign off on first. I would like to make the ticket in "TimeOff" stalled until both approvals are OKed. Then after they are OKed the ticket would be changed to open. I already have OpenDependantsOnResolve (from Wiki also) in place globally, so I am pretty sure the second part of my request is already done. I just need to figure out how to stall the new ticket, or have it created as stalled. -- http://gentgeen.homelinux.org ############################################################# Associate yourself with men of good quality if you esteem your own reputation; for 'tis better to be alone then in bad company. - George Washington, Rules of Civility _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
