Hi, I am facing a strange issue using RT 3.4.5 running on Debian Etch/Apache2:
A user today informed me that comments he send are not shown in the ticket-display even though the mails were sent correctly. The ticket would just stop with an old transaction. What I found out after some research was that: 1. the content of his mails are found through RT's ticket search (Content contains) in the correct ticket (but not displayed). 2. viewing the html source-code of the tickets page it seems like it was not generated properly (i.e. the </BODY> tag is missing). 3. every time I try to view the page an apache2-child process seems to crash: "[notice] child pid 12283 exit signal Segmentation fault (11)". 4. the user said he copied html-code to the mail he sent (I don't know if that is important/part of the problem since this worked fine before) Has anyone seen this before? I hope the provided information is sufficient... Thanks in advance, Gunnar -- Gunnar Gorges Central IT Services - ZMAW Mail: [EMAIL PROTECTED] Tel.: +49 (0)40 41173 361 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
