Do they have rights to perform this action?
If the original ticket isn't updated, does the e-mail message they send in create a new ticket? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aleksandr Arbitman Sent: Friday, June 01, 2007 5:44 PM To: RT Users Subject: [rt-users] e-mail sent to RT are not recorded in the tickets I need help. When user sends an e-mail to RT with the subject line [my-domain.com #100] for example, that e-mail is not added to ticket #100 by RT automatically. What's the problem ???? Thank you in advance. -------------------------------------------------------------------- This Electronic message contains information from CompuPay which may be privileged. The information is intended to be for the use of the addressee only. If you are not the addressee, or the employee or agent responsible to deliver it to the intended recipient, note that any disclosure, copy distribution or use of the contents of this message is prohibited. If you have received this Electronic Message in error, please promptly notify the sender by return e-mail. For more information regarding our company please visit www.compupay.com http://www.compupay.com/
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