I am looking at setting up the "Workflow" example from the wiki (http://wiki.bestpractical.com/index.cgi?WorkFlow). As part of this we would like to see a station number created. This station number will look like ws00000 (for a work station), pr00000 (for printers), etc... I have a few questions (in order of difficulty I think) about this.
1) Can RT provide me with a unique, sequential number each time a "new machine" ticket is opened? 2) Can this counter be kept separate between each machine type (assuming I have a custom field or some other way for RT to know what type of machine we are adding)? a. for instance the first 5 printers would be pr00000 - pr00004 and the first 5 work stations would be ws00000 - ws00004 3) Is there a way to override this number and have the count start from that new point? a. E.g. after installing the above work stations, we find 3 old machines and rename them to match the new convention. The next time I open a ticket in RT for a new workstation it should suggest ws00005 which I will override to ws00008. Following work station tickets will suggest ws00009, 10, etc... If anyone has any suggestions or problems with the above please let me know. If I can pull this off it would be a big coup. We are actively looking at switching to RT and this would go along ways to convincing the powers that be. The next problem (one I will be happy if I get) will be trying to install a recent version on Linux. Maybe it is just me but, RT is not the simplest thing to install. Actually RT is easy to install it is all the Perl dependencies, etc... that are giving me fits. Thanks for your help; James James Alspach Systems Applications Technician Shasta County Office of Education 1644 Magnolia avenue Redding, California 96003 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> (530) 225-0293 IT Hotline: 225-0279 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
