Worked beautifully! Just had to add 'SeeCustomField' under Configuration | Global | Group Rights | User Defined Groups
I think this should make it to the WIKI. Extremely easy and adds a ton of functionality. Thanks again Gene Christopher Moughan System Administrator Brown & Brown Lehigh Valley 268 Brodhead Road Bethlehem, PA 18017 Office 610-694-1814 Fax 610-974-9791 IMPORTANT: Insurance coverage can not be bound, amended or changed via voicemail, facsimile or Email message without confirmation from an authorized Brown & Brown representative. NOTICE: The information contained in this electronic message is legally privileged and confidential and is intended for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copy of this message is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and destroy all electronic and printed copies of this message. -----Original Message----- From: Gene LeDuc [mailto:[EMAIL PROTECTED] Sent: Wednesday, June 06, 2007 12:56 PM To: Christopher Moughan Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] List in a queue? Hi Christopher, What you want is a standard custom field. 1. Create a new custom field: Configuration | Custom Fields | New custom field 1a. Give it a name 1b. Choose "Select one value" for Type 1c. Click Submit 2. Add the possible values, clicking Submit after each one, until done 3. Add the custom field to your queue: Configuration | Queues | <your_queue> | Ticket Custom Fields 3a. Select your new custom field from the list 3b. Click Submit You might have to mess with privileges also. If you want to be able to select more than one printer, use "Select multiple values" in step 1b instead of "Select one value". Regards, Gene At 09:29 AM 6/6/2007, Christopher Moughan wrote: Hi all, I am looking to add a 'queue in a queue' if you will. I have a queue called Printers. Is there a way to add a drop down list in the create ticket screen that would allow the user to select the printer name as well? I'm not much of a programmer. So something simple would be great. Forgive my ignorance if there is a way to do it and I can't figure it out. Thanks for your time. Christopher Moughan -- Gene LeDuc, GSEC Security Analyst San Diego State University
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