> How can I prevent RT to not include the original message on the message body > of a reply. For example, a user opens a ticket, then another user replies to > the ticket. When click Reply on the RT interface the original message is > included. How can I have RT to automatically not include the original > message?
Use the "Reply" link at the top of the ticket rather than the one in a piece of correspondence. -- Atro Tossavainen (Mr.) / The Institute of Biotechnology at Systems Analyst, Techno-Amish & / the University of Helsinki, Finland, +358-9-19158939 UNIX Dinosaur / employs me, but my opinions are my own. < URL : http : / / www . helsinki . fi / %7E atossava / > NO FILE ATTACHMENTS _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
