I need to write a quick script which will load up all open tickets which have reached their final priority. Looking at Tickets_Overlay.pm I see the various "Limit*" methods. One of these is LimitFinalPriority. This takes a paramhash though which makes me wonder if it doesn't just grab anything that has reached its final priority and instead only grabs tickets which have reached a final priority dictated within the paramhash.
As we have a few queues which abide by different priority schemes it would be a lot easier to just tell it to grab anything that's open and has reached its final priority, whatever that may be, instead of having to supply different criteria for each queue. Is it possible to do it as simply as I'd like or do I have to do things for each queue and use different criteria for those that need it? -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
