Hi all, Today a user was entering an Asset and couldn't change the value of one of the fields in the asset. I went into the configuration and found the field and then gave any privileged user the Authority to see the field and modify the field. She also told me she created two blank tickets in a Queue that she didn't have rights to. So I guess I have my permissions screwed up.
My question is do I have to assign specific permissions to every field on a ticket or asset? The RT Essentials book really doesn't explain user rights in a way that I can understand it. Is there an example somewhere that shows how to assign rights to users? TIA John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
