Have you tried using Nicolas Chuche's EmailCompletion module? (It's available from CPAN[1].)
It would give you the feature set you have detailed, minus the access to Exchange and its address books. [1] http://search.cpan.org/~nchuche/RTx-EmailCompletion-0.02/ -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark Grob Sent: Wednesday, 13 June 2007 11:08 PM To: [email protected] Subject: [rt-users] Does RT have an email address book option/solution? I searched the Wiki and was no able to find the answer. If I missed it please shoot me the link. But I checked the Wiki well. Question: Could RT have a local user profile address book of common emails, ideally with an auto fill based on caching or a look up feature? I noticed that People feature in the ticket menu does allow me to search any prior emails or names that are in the RT system. Is it possible to link into this for the CC: field when my techs are contacting a separate party for additional information? System background: The RT system is running with Exchange as the primary mail service in the company environment. Current Idea on solution: I was considering a local replication to the LDAP mail service on the RT server but I was wondering if there is a simpler or better idea/solution. Thanks In Advance, -Mark Grob www.vrshell.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
