The Wiki description was great. It allowed the creation of the approval process where one person or any person in a group could approve a ticket.
What I need is a way to call the template for each member of the group with the result of creating a ticket for each member that must be approved before the parent ticket can start. Keith Schincke -----Original Message----- From: Kenneth Marshall [mailto:[EMAIL PROTECTED] Sent: Thursday, June 14, 2007 4:05 PM To: Schincke, Keith D. (JSC-IT)[MEI] Cc: [email protected] Subject: Re: [rt-users] Create multiple tickets from a template Keith, How is it going down there? I think the wiki has a pretty good description of this process. This is managed by using a template to create the needed tickets. The RT Essentials book also describes the process on p.94. Ken On Thu, Jun 14, 2007 at 03:53:02PM -0500, Schincke, Keith D. (JSC-IT)[MEI] wrote: > Hey Guys, > > Below is a V1.0 script to create an approval ticket for each member of > the approval group when ever a ticket requiring approval is created. > It works as I need except the outgoing messages for the new tickets > are not being sent. > > Let me know if you have any suggestions or questions > > Keith Schincke > > Go to Configuration->Queues->Your Queue->Scrips->New scrip > > Description: Your Scrip Description > Condition: On Create > Action: User Defined > Template: Global Template: Blank > Stage: TransactionCreate > > Custom action preparation code: > my $queue_name = 'Approvals' ; > my $group_name='outage_approval' ; > my $group = RT::Group->new( $RT::SystemUser ); > > $group->LoadUserDefinedGroup( $group_name ); > $RT::Logger->debug(">>Error : couldn't load group") and die "Cannot > load group" unless $group->id; > > my $ticket = $self->TicketObj ; > my $req_addr = $self->TicketObj->RequestorAddresses ; my $tick_id = > $self->TicketObj->id ; my $tick_sub = $ticket->Subject ; > > my $child_ticket = RT::Ticket->new ( $RT::SystemUser ) ; > > my $users = $group->UserMembersObj; > while ( my $user = $users->Next ) { > my $name = $user->Name ; > > my ($child_id, $child_transobj, $errormsg ) = $child_ticket->Create( > Queue => $queue_name , > Subject => "Approval review for " . > $ticket->Subject . " (" . $ticket->id . ")" , > RefersTo => $ticket->id , > DependedOnBy => $ticket->id , > Type => "approval" , > Reqestor => $req_addr, > Owner => $user , > ) ; > unless ( $child_id ) > { > $RT::Logger->debug(">>Error : ". $errormsg); > return undef ; > } > > } > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Schincke, Keith D. (JSC-IT)[MEI] > Sent: Wednesday, June 13, 2007 4:53 PM > To: [email protected] > Subject: [rt-users] Create multiple tickets from a template > > Hey Guys > > I am using RT 3.6.1 on a Debian etch server with a mysql backend. > > I am trying to create multiple tickets in the approval queue each with > an owned by a member from the approval group with the idea that the > parent ticket is approved when each member of the group has approved > of their approval ticket. > > It is possible to write a template that will on the "On Create" > condition take the "Create Tickets" action and open multiple tickets? > > Below is a template I worked up. I was trying to call the create > ticket template for each user in the group. > > Would this be better solved with a "User Defined" action on the script. > > Thanks for any pointers and information. > > Keith > > my $group_name='approval_group' ; > my $group = RT::Group->new( $RT::SystemUser ); > $group->LoadUserDefinedGroup( $group_name ); die "couldn't load group" > unless $group->id; > > my $users = $group->UserMembersObj; > while ( my $user = $users->Next ) { > #print $user->Name, "\n"; > > ===Create-Ticket: approvalreview > Subject: Approval review for "{$Tickets{'TOP'}->Subject}" > Depended-On-By: {$Tickets{'TOP'}->Id()} > Refers-To: {$Tickets{'TOP'}->Id()} > Owner: { $user } > Queue: Approvals > Type: approval > Content: > { $Transaction->CreatorObj->Name } ({ $Ticket->RequestorAddresses }) > has created a ticket requiring your approval You should review and > approve it, so they can finish their work. > ENDOFCONTENT > > } > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
